Training and Support Resources

Student Hub Training

Please visit our Accessing Student Hub page for information on initial training requirements to access Student Hub.

Student Hub Support Drop-Ins

Student Hub drop-in hours are on hiatus through the end of the semester while our team works on developing training and troubleshooting resources. We're still here to help though! Email shconnect@unm.edu or send an Outlook calendar invite to Jennifer Lucero and Sarah Nezzer (they have expertise in different aspects of the system, so you'll want both invited to get the help you need). As with student advisement meetings, the more detail you can provide before the meeting, the better they can prep/research to help you.

Student Hub Training Resources

Availability and Scheduling

Scheduling Flow for Schedule Prospect (Any Office) - last updated 3.2026
Troubleshooting Availability - last updated 3.2026

Accessing Information

Calendar Functions: Sharing, View Options - last updated 3.2026
Support & Scheduler All Upcoming Appointments View - last updated 3.2026
Support and Scheduler Appointments Today View - last updated 3.2026

Managers and Supervisors

Onboarding a New Team Member - last updated 4.2026