Resolved Comment - Outlook integration seems to be working as expected and bilaterally. If you continue to experience issues, please reach out to shconnect@unm.edu.

Issue
While some people are not having any issues with Outlook calendar integration, it is not working universally for everyone. Users are reporting that events from their Outlook calendar are not importing to their Student Hub calendar, and the pattern of what events are being excluded varies from user to user. Events from Student Hub are also inconsistently migrating to Outlook.

Resolved Comment - This issue is resolved as of 7/24. If you hear of any new issues, please email (or have the student email) shconnect@unm.edu. Troubleshooting: Advisors need to assure that their prospective student topic is selected when they configure availability in order for the student to find them.

Issue
Prospective students are unable to schedule advisement appointments. They are able to select and advisor and appointment topic, but somewhere in the scheduling flow, they receive an error that nothing is available or or that they do not have internet connection. This is inconsistent across majors/programs and some prospective students have been able to schedule.

Workaround
For now, if the student cannot schedule in Student Hub, work with them to arrange a time and modality for a meeting. Block your Outlook and Student Hub calendar to reserve the space (see Outlook issue above for information on how to create an event in your Student Hub calendar). When meeting with the student, you can put notes on their account using the "Create Interaction and Notes" button on the Action Launcher on their profile page. To access prospective student profiles, search them by name and verify their email address and/or date of birth on the account.

Status
The issue is logged with IT.

Issue
Cancelling appointments seems unavailable to various constituents in an inconsistent way. This includes: students are unable to cancel their own appointment, advisors unable to cancel appointments on their schedule, and managers/supervisors unable to cancel appointments for their staff. Update 7/23: We are also hearing reports that users are unable to reschedule/reassign appointments, which we are looking into as well. Update 7/24: Students are able to cancel their own appointments. Employees cancelling/rescheduling on behalf of students is still being worked on. Update 8/6: Cancelling is working, but reassigning is not. This is still being worked on.

Workaround
Many people have figured out a workaround one way or another. For advisors who are unable to cancel their appointments from the appointment record or lobby management, they can use Appointments menu in the drop-down navigator. Change the list view to "My Upcoming Appointments" instead of "Recently Viewed" (recommend to pin this view). Use the arrow on the far right column for the appropriate appointment to access the option to cancel the appointment.

Status
The issue is logged with IT.

Issue
LoboAchieve notes for some students are missing in Student Hub. For others, the note is available but instead of the name of the person who left the note, the system is showing it was written by "IT Apps CRM." Update 7/24: It has been determined that some files have not migrated. A file record is created but no file exists.

Workaround
For missing notes, we still have read-only access to LoboAchieve. For notes with a missing person, check the text of the note (many advisors put their name at the end) or LoboAchieve.

Status
The issue is logged with IT.

Resolved Comment - When an advisor uploads a file and leaves a comment, the comment is visible to the advisor on the file record. These comments do not show up in interaction history, so more robust comments should be left as an interaction.

Issue
When advisors upload a file on a student account and include additional notes, the note is not showing up for advisors to see when they click into the file area. It is showing up on the student side for students to see.

Workaround
For the time being, please reference the file in a note as a separate interaction note from the file itself.

Status
The issue is logged with IT.

Issue
When students look at their hold information uploaded into Student Hub, details are missing such as the office that placed the hold and the reason. Update 8/6: The student hold information in Student Hub is inaccurate. Holds are missing. Other holds which do not exist are showing up.

Workaround
Please provide students with the information they need to resolve holds and recommend viewing the information in LoboWeb for the time being.

Status
The issue is logged with IT.

Issue
In the manager home dashboard and "My Team's Appts Today" report, managers are reporting missing advisors and advisors who do not work in their office. NB: advisors will only show up if in this field if they have appointments scheduled for today.

Workaround
View your advisor's appointments in their calendar or review your Lobby Management.

Status
The issue is logged with IT.

Resolved Comment: All offices who do self check-in for drop-ins are added. If offices would like to be added to the list, please assure you meet the criteria below and contact shconnect@unm.edu.

Issue
If your office is not showing up in the self-check drop-in link that was sent out by shconnect@unm.edu yesterday, please check back by the end of the day today (7/23) to see if it has been added. Reach out if you see it is still missing. Please note, the following criteria need to be met for offices to be added:
1. Self check-in needs to be selected in the advising office>related>drop-ins area.
2. Drop-ins need to be in the office's topics.
3. At least one advisor must have drop-in availability built.

Workaround
Check in with your front desk for the time being.

Status
The issue is actively being resolved by the OAS team.

Issue
We are being informed of inconsistencies with how student preferred names are or are not appearing in the system and have submitted it for review with IT.

Status
The issue is logged with IT.

Issue
Zoom links are not appearing for students in Student Hub for virtual appointments as expected if the advisor has set up their link as part of their host profile. The link seems to be working for some but not others. Update 7/31 - We have been informed that Zoom links might be included in appointment reminders/cancellations and that the appointment links may not be updating for rescheduled appointments. We are escalating this issue to IT. If you have a student who got the inappropriate link, please forward the email or a screenshot of the link from their Home Page to shconnect@unm.edu with a description so we can pinpoint the issue. Update 8/6 - we have been informed that the Zoom link remains active on the student's home page for the duration of the appointment instead of being deactivated after 15 minutes.

Workaround
Unless you know this is working consistently for you, you may want to reach out to your virtual appointments at the start of the day, inform them of how they can access the link in Student Hub (this way they can be a test case for you), and to inform you if they are unable to acces it at the time of their appointment.

Status
The issue is logged with IT.

Issue
Student Hub is autogenerating emails to students which are "from" the individual who completed an action for them in Student Hub (scheduled a meeting, checked in a student, added an interaction summary, etc) instead of being a general address for the system. Additionally, some of the emails are incorrect given the action taken within Student Hub. Update 8/6 - Students are getting reminder emails for cancelled appointments.

Status
The issue is logged with IT.

Issue
Student Hub is showing students under the MD & PHARMD 2025 academic term for students who are not MD/PharmD students.

Status
The issue is logged with IT.

Update Comment - this issue does not appear universal. For the most part, interactions are not requring next steps. If you encounter this issue, please contact shconnect@unm.edu and provide as much detail as possible about the interaction and the steps you took to help pinpoint why this is occasionally happening.

Issue
Although the next steps field is supposed to be optional, the system is requiring them for ad-hoc interactions (i.e. not scheduled appointments). If nothing is put in and you hit next, it deletes everything.

Workaround
We are requesting that you use "Have a nice day" as the next step which will allow you to save the interaction but will also help us track the issue.

Status
The issue is logged with IT.

Issue
Readmit students are receiving notifications about "new comments" being added to Student Hub when their LoboAchieve comments are imported to the system.

Status
The issue is logged with IT.