COVID-19 Student Resources

https://bringbackthepack.unm.edu/

Important Documents

Lobos Dream Big

Grade Mode Change Pros and Cons

Bursar’s FAQs Policies during COVID-19 Crisis

Catalog Updates

Good Information to know

Advising

Advisors are available and are offering remote services. Log into loboachieve.unm.edu to make an appointment to speak with an advisor via phone, email, chat, or video chat.

IT Resources

Students technology fee helps to provide IT products and services. Look at the available no-cost or discounted options before you purchase! Click here for details

Internet

Please visit https://at.unm.edu/coronavirus/student-tech-access.html there are a few tips for discounted /or free internet access.

No Computer

UNM is loaning students laptops. Please visit https://at.unm.edu/coronavirus/student-tech-access.html there is a form that students can fill out on their phone. They will then be contacted by someone with more information. Do not hesitate as there are a limited number of laptops available.

Summer and Fall 2021 Registration

 Coming soon...

Returning Books

If you need additional time to arrange for pickup, please contact a UNM Bookstore Customer Service Representative at 505-277-0432. RETURNS: General Books may be returned within 7 days in original condition. NON-RETURNABLE: Sale items, trade reference, test prep, study aids, and opened audio books.

Commencement  

Coming soon... https://graduation.unm.edu

How to use Zoom  

In order to access Zoom meetings students will first want to download the software: https://zoom.us/download#client_4meeting. Here is more information on: How do I join a meeting? If students run into issues they can contact: media@unm.edu  

New Student Orientation to begin virtual ‘NSO… To-Go' Program

For more than 50 years The University of New Mexico has welcomed new Lobos through an on campus New Student Orientation (NSO) program, and although the tradition will always remain, this summer, it will look different. https://nso.unm.edu/

Student employment  

Please contact stuemp@unm.edu if students want specific information about their work situation.  Staff in the Student Employment Office are responding to email M-F, 8:00 a.m. to 5:00 p.m.  

Department Specific Information  

Accessibility Resource Center
ARC staff is working remotely Monday through Friday from 9 a.m. to 4 p.m. Accommodations specialist are available remotely through email, Zoom and telephone.  Signed language interpreters are working as needed and preparing for online classes.  All services and accommodations are available for students with disabilities already registered with ARC.  Call 505-277-3506 or email arcsvrs@unm.edu with any questions.
 
African American Student Services
AASS staff is working remotely from 8 a.m. to 5 p.m.  Call 505-277-5645 or email afro@unm.edu with any questions.  Services include: General Advocacy Academic Advisement Financial Aid & Scholarship advisement AASS scholarship and conference funding assistance Virtual Programming Computer and Printing access (by request during limited hours).
 
American Indian Student Services
AISS staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-6343 or email aiss@unm.edu
Services include:  Academic advisement Financial aid scholarship advisement Financial needs analysis Degree plan checklists for tribal scholarships Emergency and special circumstances scholarships Advocacy 

Air Force ROTC
Air Force ROTC is working remotely Monday through Friday 8 a.m. to 5 p.m.  Call Lt Col William Beauter at 505-227-0079 for more information.
 
Army ROTC
Army ROTC is working remotely Monday through Friday from 8:30 a.m. to 4:30pm.  Call (505) 277-2270 or email armyrotc@unm.edu.
 
ASUNM Events
All ASUNM events have been cancelled or postponed. For additional information, visit ASUNM Events.

Bookstore 

Please visit https://bookstore.unm.edu/ for more information.  

Bursars Office  

The Bursar's Office will be working remotely, 8 AM to 5 PM, Monday through Friday. For account inquires, please submit questions or chat with us by visiting studentinfo.unm.edu. You can also call (505) 277-5363 and leave a message. We will respond to your voice message via email so please leave your UNM ID and email address in your message.

Cashier Windows will be open Tuesdays and Thursdays, 8 AM to Noon only. During this time, in an effort to reduce potential exposure to COVID-19, we ask current students, parents, faculty, staff and retirees to consider paying online in the Bursar Account Suite, which is accessible via LoboWeb, instead of mailing in check payments or visiting us in person. Electronic Check payment (which is considered ACH – Automated Clearing House) and credit cards are accepted online. As has always been the case, there is no fee for using an ACH payment method - please first confirm, though, that you have sufficient funds in your bank account prior to the payment. As a reminder, when using a debit or credit card, a 2.85% service fee (minimum $3 fee) is assessed (more information here). For assistance, please visit studentinfo.unm.edu, Answer ID 4149.

http://bursar.unm.edu/ 

CAPS

Please visit http://caps.unm.edu/ for more information.  

  • CAPS will be 95% online in Fall 2020 except for STEM and Writing/Language supports which are available by appointment only
  • There are no CAPS Satellite locations planned for Fall 2020 (the ethnic centers, satellite coffee etc.)
  • All CAPS tutors who are in-person at Zimmerman Library will be training on social distancing and cleaning procedures for their safety and the safety of students using their services
  • There will be Online Learning Assistants (OLAs) in Fall 2020.  These students are tutors that are embedded into Fall courses and work to build community in individual UNM coursework.

Career Services  

All career development appointments will be conducted online through email at onlinecareerservices@unm.edu,  Career Services. Please contact the front desk at 505-277-2531 for scheduling options.  Services include:  General Advocacy Academic Advisement Financial Aid & Scholarship advisement AASS scholarship and conference funding assistance Career advisement scheduling via online: unmcareerservices@unm.edu or via phone 505.277.2531 Employer Relations: via Keith Hitz and Victoria Kirikos emails Job and internship posting: via Handshake (unm.joinhandshake.com)  

Children's Campus  

UNMCC is open Monday through Thursday from 7 a.m. to 4:30 p.m. and Friday from 7 a.m. to 12:30 p.m.

College Assistance Migrant Program  

Program staff is working remotely Monday through Friday from 9 a.m. to 4 p.m.  Call 505-340-4856 with any questions.   

College Enrichment and Outreach Programs  

CEOP includes:  College Prep Programs, Educational Opportunity Center, McNair/Research Opportunity Program, New Student Orientation, Student Support Services, and Upward Bound.  CEOP staff are working remotely Monday through Friday 9 a.m. to 5 p.m. email cep@unm.edu or call 505-277-5321 for information.   

 

Services include: Advisement and financial aid via skype, phone, email

New Student Orientation questions via 277-3096 or nso@unm.edu

Student Support Services via 277-3230 or unmsss@unm.edu
 
Community Engagement Center
CEC staff is working remotely and will conduct Zoom office hours Monday through Friday from 10 a.m. to 2 p.m.
 
Dean of Students Office
Dean of Students Office staff will be working remotely and will be available by phone during normal business hours.  Call 505-277-3361.

  • Short Term Loans (STLs) are still available to students through the DOS. These are being processed remotely. To apply for an STL contact doso@unm.edu or call 505-277-3361 for instructions on how to complete the application remotely. 
  • Center for Financial Capability has limited services offered during this time. To drop by  our digital office hours, visit Join Zoom Meetinghttps://unm.zoom.us/j/316116591  between 12:00 and 2:00 on Thursday afternoons.  Contact CFC@unm.edu for more information or to schedule an appointment with our staff. 
  • National Student Exchange - Contact Greg Golden to schedule an appointment atggolden1@unm.edu or call 505-277-3361. He is available remotely on skype and Zoom 
  • Disciplinary Record Checks - If you are an investigator or employer dropping off a record check clearance form, please email aetorrez@unm.eduwith a copy of the waiver, your business card, and the deadline for you to receive the response.  If you are a student seeking a record check for yourself, email aetorrez@unm.edu with your request and the deadline for you to receive the response. You can reach Andria Torrez, Associate Conduct Officer, at aetorrez@unm.edu and Kelly Davis, Student Conduct Officer, at kdn@unm.edu.
  • Students of Concern - If this is an emergency, dial 911. To Report a student of concern or to file a CARE report visit care.unm.edu or contact Lydia Wolberg at lrwolberg@unm.edu
  • Code of Conduct - Please contact 505-277-3361 or contact our conduct staff Andria Torrez and Kelly Davis for issues or concerns pertaining to the Code of Conduct.

El Centro de la Raza
El Centro de la Raza staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  They will also host virtual “walk-in” hours Tuesdays and Thursdays from 10 a.m to 12 p.m. and 1 p.m. to 3 p.m. Call 505-277-5020 or email elcentro@unm.edu.

Financial Aid

Staff in the Division of Enrollment Management are working and available to be of assistance. Although no in-person services are being offered, personnel and services are available online through live chat (Monday-Friday, 8:00 a.m. – 5:00 p.m. MDT). We also encourage you to utilize our online forms and document upload options. 

Graduate Studies

Graduate Studies will be open remotely. Please contact staff by email. Please visit: https://grad.unm.edu/about/coronavirus.html for more specific graduate information. 

Graduate Resource Center

The Graduate Resource Center is offering remote services; please email unmgrc@unm.edu

High School Equivalency Program  

Program staff is available by telephone Monday through Friday from 9 a.m. to 4 p.m.  Call 505-235-3316 with any questions.

Housing

Following COVID Safe Practices for the wellbeing of our residents will require some different processes that will impact the fall on-campus living experience. During the summer, we are finalizing details on residence hall move in, public area cleaning, guest policies, requirements for face coverings and limits on gatherings. These will be communicated before the fall and will be covered in a housing contract addendum that students will receive.

Although the experience may be different, we are truly excited to welcome our residents to campus this fall. We believe that working together we can create and maintain a safer environment for all our Resident Lobos.

* The contents of this page will be continually updated to reflect any new information that becomes available.

If you have additional questions about the information below, please visit our Frequently Asked Questions page, linked on the right, before contacting the SRC Help Desk. If you still have questions after reviewing that page, please contact the SRC Help Desk at housing@unm.edu.

October 13, 2020 - Information About Closures

We will strive to provide a clear outline of what moving out will look like for the winter recess, and be as transparent and upfront as possible with you about our process if some or all of housing would need to close throughout the semester. For all financial information related to hall closures, please see the Financial Adjustments section of this document.

Information Technologies (IT)
Dane Smith Hall (DSH) Computer Lab is open Monday through Thursday from 8 a.m. to 8 p.m., and Friday from 8 a.m. to 5 p.m.

Johnson Gym 

Library  

 MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Centennial Science and Engineering LibraryClosed10 am - 4 pm10 am - 4 pm10 am - 4 pm10 am - 4 pmClosedClosed
Fine Arts and Design Library10 am - 4 pm10 am - 4 pm10 am - 4 pm10 am - 4 pmClosedClosedClosed
Zimmerman Library9 am - 6 pm9 am - 6 pm9 am - 6 pm9 am - 6 pm9 am - 6 pmClosed1 pm - 6 pm

Our library hours may change quickly in response to circumstances. Please verify that the library is open before you visit by confirming today's hours here. Contact Ask a Librarian or text 505.431.4711 with any questions.

Lobo Food Pantry  

Spring 2021 Service Update

The Campus Lobo Food Pantry will be moving to a drive-up and pick-up service for this period of social distancing. Students can drive or walk up to our check-in located outside the University Advisement & Enrichment Center on main campus. Students will be asked to provide their name, ID number, and email address so the LoboRESPECT Advocacy Center can relay any updates on the food pantry. Pre-made bags will be available to students. Additional items will be available upon request.

Mondays, 11:30 a.m.–1:30 p.m. OR until supplies last

   
LoboRESPECT Advocacy Center  

LARC staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-2911 or email loborespect@unm.edu with any questions.  

  
Mentoring Institute  

Staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-1330 or email mentor@unm.edu.  Also available through Zoom and Skype.   

UNM Online

UNM offers courses and degrees online. Connect with UNM Online for more information. Web:online.unm.edu; Email: online@unm.edu; Call: 505-277-8128.

Parking

Online services like managing your parking account, appealing a citation, etc. is available on our website at pats.unm.edu. PATS’ primary email account and phone number (parktran@unm.edu and 277-1938, are being monitored by staff Monday-Friday from 7:30 a.m.–5:00 p.m. 

Scholarships

Staff in the Division of Enrollment Management are working and available to be of assistance. Although no in-person services are being offered, personnel and services are available online through live chat (Monday-Friday, 8:00 a.m. – 5:00 p.m. MDT). We also encourage you to utilize our online forms and document upload options.  

Student Activities Center  

SAC staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-4706 or email sac@unm.edu with any questions.   


Student Government Accounting Office  

SGAO staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-7888 or email sgao@unm.edu with any questions.  


Student Health and Counseling  

In order to reduce risk for spread of COVID-19, SHAC office visits will be conducted virtually (by secure video or phone) when it is practical and safe to do so.

Please call SHAC at (505) 277-3136 to speak to a medical provider before attempting to visit the clinic. 

Medical and counseling visits will be conducted in-person when needed.

Please note:

  • If you have symptoms that you think might be due to infection with Coronavirus (SARS-CoV-2), think that you need to be tested for COVID or have concern for an exposure, please call (505) 277-3136 and follow the prompts to speak with a SHAC medical provider. See also Coronavirus Information for Students.

  • If you are an established patient with a SHAC provider, you can message your provider through your UNM Health Portal to request assistance.

  
Veterans Military Resource Center  

Staff is working remotely Monday through Friday, from 8 am to 5 pm.  Contact the VMRC via email at vrc@unm.edu (preferred) or call at 505-277-3181.  

Women's Resource Center  

WRC staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-3716 or email women@unm.edu with any questions.  

Community Resources 

Albuquerque Mutual Aid

ABQ Mutual Aid is a coalition of local organizations and individuals working to protect our at-risk community members during the COVID-19 outbreak in New Mexico. http://www.ffol.org/mutualaid.html 

City of Albuquerque

Information and Resources Related to COVID-19

Child Care Access

-To locate a listing of child care facilities, please visit http://www.newmexicokids.org/coronavirus/providers.php. This list will provide information on center openings, centers serving essential staff and more!

-For information on Early Childhood Services, please visit https://www.newmexico.gov/early-childhood/children-and-families/

-Please call 1-833-551-0518 to connect with the state’s child care Resource and Referral line or go to www.cyfd.org to download a child care assistance application

COVID-19 Financial Resources and Support for Students

For many students, the implications of COVID-19 will change how they pay for college. Funding opportunities — such as scholarships — could fall through, or layoffs could occur if they haven't already. No matter what a student's current financial situation (or their family's), they should educate themselves on how the pandemic impacts different funding options to be better prepared for any changes. https://www.moneygeek.com/financial-planing/paying-for-college/student-coronavirus-resources/

State Extends Eligibility for Unemployment Insurance Benefits

The State of New Mexico has extended eligibility for unemployment insurance benefits to workers affected by COVID-19.  This includes support for reduced hours or temporary layoffs. This allows employees at business that close temporarily to access benefits without having to search for a new position while they wait for their employers to restart operations.  Therefore, under this emergency provision, the "search for work" requirement has been waived for up to 4 weeks. Please visit this website to learn more.

Rent resources

To apply for rental assistance visit our website

https://www.cabq.gov/help/rental-assistanc

Resources for Undocumented Communities 

https://docs.google.com/spreadsheets/d/18p9OSlLpSYanIoUC-gEbhVbRMYVUfw4wyrixa9ekGdc/htmlview?sle=true#gid=0 

Newmexico.gov - I Need Assistance

Governor Michelle Lujan Grisham has declared a state of public health emergency in New Mexico as a result of the novel coronavirus disease (also known as COVID-19). In the midst of this unprecedented public health crisis, the negative impact to the economy has caused many individuals and families to suffer severe financial difficulties. The state and private companies have taken measures to mitigate financial hardship and the state is diligently working to identify additional sources of relief and to advocate for a full measure of federal support.  https://www.newmexico.gov/i-need-assistance/ 

Mental Health Resources  

If you or a loved one needs mental health resources during this trying time, we recommend reaching out to the following organizations:   

Suicide Prevention Lifeline: 1-800-273-8255  

Suicide Prevention Lifeline (Spanish): 1-888-628-9454  

Suicide Prevention Lifeline (Deaf, Hard of Hearing, Hearing Loss): 1- 800-799-4889  

Suicide Prevention Lifeline Chat  

Crisis Text Line: Text 741741  

Trans Lifeline: 877-565-8860  

Trevor Lifeline (for LGBTQ youth): 1-866-488-7386  

Trevor Text: Text START to 678678  

Veterans and Service Members Crisis Line: 1-800-273-8255, Press 1  

Veterans and Service Members Text Line: Text to 838255  

Disaster Distress Helpline: 1-800-985-5990  

Substance Abuse and Mental Health Services Administration (SAMHSA)’s National Helpline: 1-800-662-HELP (4357) -- available 24/7 in English and Spanish.  

National Sexual Assault Hotline - 800-656-HOPE (4673)  

The National Domestic Violence Hotline - 1-800-799-7233  

The National Alliance on Mental Illness (NAMI) Crisis Text Line - Text NAMI to 741741  

Depression and Bipolar Support Alliance (DBSA) - online support groups   

The American Association of Suicidology’s directory of accredited crisis centers across the country  

CDC - COVID-19: Manage Anxiety and Stress  

Substance Abuse Mental Health Services Administration (SAMHSA)’s Tips For Social Distancing, Quarantine, And Isolation During An Infectious Disease Outbreak  

Mental Health America - Mental Health and COVID-19 – Information and Resources