COVID-19 Advisor Resources

COVID-19 Updates & Resources

Important Documents

March 25, 2020 Provost Letter

Student Q&A: COVID-19 Measures for Student Academic Success

Pros and Cons to Grade Mode of CR/NC 

Implementing a Grade Option Change to CR/NC During Spring 2020

Faculty Senate Resolution

Registrar main campus services during period of limited operations

Bursar’s FAQs Policies during COVID-19 Crisis

Due Diligence in Alternative Methods of Advising

Semester at a glance calendar worksheet for students to use for planning

Catalog Updates

Good Information to know

IT Resources

Students technology fee helps to provide IT products and services. Look at the available no-cost or discounted options before you purchase! Click here for details


Please visit there are a few tips for discounted &/or free internet access.   

No computer  

UNM is loaning students laptops.  Please visit there is a form that students can fill out with your phone.  They will then be contacted by someone with more information.  Do not hesitate as there are a limited number of laptops available.  

Transitioning to Learn for Students

UNM Online has created tutorials and how-to guides to help students navigate the Learn website. Students can visit: Encourage students to make sure to communicate with their instructor if they are unsure where the best place to check for updates in the Learn course as each instructor may approach the content differently.   

Transition to Learn for Faculty

Learn Tools
There are several tools built into Learn that can help you effectively promote academic integrity for onlineassessments. For example, you can enable the SafeAssign plagiarism prevention tool for assignments. For tests there are several strategies, such as:
  • Using both objective (multiple choice, fill in the blank, true/false) and subjective (essay, short answer) questions
  • Using question pools and randomizing questions  
  • Setting time limits for tests
  • Displaying feedback after the test is closed
Pilot of Respondus Proctoring Tools
In some cases, proctored exams may be unavoidable. To meet this need, at the request of the Provost’s office, IT Academic Technologies has partnered with the Faculty Senate IT Use Committee and the Center for Digital Learning to pilot Respondus Lockdown Browser and Respondus Monitor in UNM Learn.  
Respondus Lockdown Browser is a custom browser that students install on their own computers to lock down their testing environment while still allowing them to take the exam within UNM Learn.
Respondus Monitor is a virtual Proctoring tool that runs as an extension to Lockdown Browser. It uses a regular webcam to record student exam sessions, which are machine-analyzed to flag potentially suspect behaviors for review by the instructor.
Please note, not all students will be able to meet the technical requirements for this tool during the brief period remaining in the Spring term. Respondus LockDown Browser with Monitor requires a student to have:
  • A webcam
  • A reliable and stable Internet connection
  • A supported operating system (additional technical requirements)
  • Administrative access to install and run the application
If you intend to use Respondus, please review the instructor and student documentation carefully. Per the Provost’s office, you must ask your students as soon as possible whether they can access the equipment necessary to meet the technical requirements for Respondus. If a student cannot access the equipment necessary to meet the technical requirements for Respondus, you must offer an alternative assessment.  Lastly, plan on giving a practice exam with Respondus before the actual exam so that both you and your students can troubleshoot in advance.
Learn Alternative Assessment Strategies
Proctoring and the UNM Learn tools listed above are not the only ways to ensure that students can complete your course assessments online while maintaining academic integrity and high standards for learning. The online environment offers several innovative tools that support alternative strategies for documenting student learning. These may not be strategies you can implement late in the term, but they are helpful when thinking about planning your courses for Summer and Fall.  
In this Guide to Alternative Assessments, you can explore replacing high-stakes summative assessments with several lower-stakes formative assessments that are scaffolded and designed to align with your learning objectives and course goals. These alternative approaches not only encourage academic integrity, but also provide flexible ways for documenting learning for all students. When working with assignments that are designed with this flexibility in mind, the need for individual student accommodations can often be minimized.
Learn Support Available
We are here to support you and answer any questions you have about UNM Learn or its integrated tools.  We offer:

Returning Books

UNM Bookstore is currently planning to operate a drive-through/drop-off event at the main campus Bookstore during main campus finals week, May 15-16, from 10 a.m. to 2 p.m. This return option is available for Albuquerque-area students who wish to return their textbooks in person.

Ship UPS
All students with outstanding rentals will be emailed a prepaid UPS shipping label on April 29. This return label can be printed at home or at the UPS store (with provided email). Only one prepaid shipping label will be provided per student. Textbook rentals may be shipped beginning April 29 until May 20. All textbook rentals must be received at the main campus Bookstore no later than June 5.

Rental to Purchase
Students who prefer to keep their textbooks instead of returning them may convert their rental to a purchase. To purchase a rental, students will need to pay the difference between the rental price and the purchase price of each textbook. Students may request a quote for textbook rental to purchase price and may begin the process of converting rentals to purchase through our Spring 2020 Rental Return/Information Form.

For more information go here: 

etexts and online access

Pearson’s MyLab, Mastering, or Revel components and textbooks have agreed to provide those components for free. Students who have issues accessing their texts should contact their instructors to let them know. Instructors should contact Peg Lewis at the Bookstore and/or


After careful review and consideration, University leadership has determined that The University of New Mexico will conduct a virtual celebration of the Class of 2020 on Saturday, May 30 at 9 a.m. Students will receive further details on how to participate in the virtual celebration from the University Secretary this week—but please keep in mind the virtual event is not intended to replace an in-person ceremony. Members of the class of 2020 will be invited to participate in a future “live” commencement when we can be assured of a safe date for the ceremony. Additionally, I know many of our individual colleges are also planning their own virtual celebrations, so students should watch their inboxes for more information. 


Advisors are available and are offering remote services. Log into to make an appointment to speak with an advisor via phone, email, chat, or video chat.   

New Student Orientation to begin virtual ‘NSO… To-Go' Program

For more than 50 years The University of New Mexico has welcomed new Lobos through an on campus New Student Orientation (NSO) program, and although the tradition will always remain, this summer, it will look different.


Most PE courses will continue and instructors will offer the material remotely and web-enhanced.   

How to use Zoom  

In order to access Zoom meetings students will first want to download the software: is more information onHow do I join a meeting? If students or advisors run into issues they can contact:  How to Keep Uninvited Guests Out of Your Zoom Event 

Student employment  

The University has issued guidelines for student employees/workstudy students.  Employers are to continue paying students for their regularly scheduled work hours.  Please contact if students want specific information about their work situation.  Staff in the Student Employment Office are responding to email M-F, 8:00 a.m. to 5:00 p.m.  

Art Supplies 

The Art department emailed students recently that the building is on lockdown and when UNM opens students can retrieve their materials.  If students have questions or concerns students can email their instructor &/or the Art Dept. Chair, Dr. Susanne Anderson Riedel at 

Birth control  

For birth control pills (oral contraception) only: If your annual prescription is expiring and you have been seen at SHAC, please send a secure message to Kara Stiles.  

Campus Tours

  • In-person campus tours for the month of May have been cancelled. We are in the process of communicating with the handful of families that had signed-up for an on-campus tour. We are also in the process of adjusting our reservation tools and communications.
  • UCAM has posted a virtual campus tour, originally designed for Instagram, that can be found here:
  • We have begun offering virtual information sessions, families can sign-up for these on our usual tour reservation page ( and will be sent the Zoom invite link upon registration.
  • The recruitment team will be participating in 4 virtual college fairs over the next several weeks.

Department Specific Information 

Accessibility Resource Center  

ARC staff is working remotely Monday through Friday from 9 a.m. to 4 p.m. Accommodations specialist are available remotely through email, Zoom and telephone.  Signed language interpreters are working as needed and preparing for online classes.  All services and accommodations are available for students with disabilities already registered with ARC.  Call 505-277-3506 or email with any questions.  

African American Student Services  

AASS staff is working remotely from 8 a.m. to 5 p.m.  Call 505-277-5645 or email with any questions  

American Indian Student Services  

AISS staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-6343 or email  

Air Force ROTC  

Air Force ROTC is working remotely Monday through Friday 8 a.m. to 5 p.m.  Call Lt Col William Beauter at 505-227-0079 for more information.   

Army ROTC  

Army ROTC is working remotely Monday through Friday from 8:30 a.m. to 4:30pm.  Call (505) 277-2270 or email 

ASUNM Events  

All ASUNM events have been canceled or postponed. For additional information, visit ASUNM Events.  


The UNM Bookstore on main campus will begin offering “curbside” service, Monday, May 18 from 10 a.m. to 3 p.m., on a limited basis. Curbside service for the Bookstore will be lobby window service. Customers may pick up online orders or purchase course materials and merchandise from the Bookstore customer service lobby windows. Please visit for more information.  Please visit for more information.  

Bursars Office

Effective Tuesday, March 24, the Bursar's Office will be working remotely, 8 AM to 5 PM, Monday through Friday. For account inquires, please submit questions or chat with us by visiting You can also call (505) 277-5363 and leave a message. We will respond to your voice message via email so please leave your UNM ID and email address in your message.

Cashier Windows will be open Tuesdays and Thursdays, 8 AM to Noon only. During this time, in an effort to reduce potential exposure to COVID-19, we ask current students, parents, faculty, staff and retirees to consider paying online in the Bursar Account Suite, which is accessible via LoboWeb, instead of mailing in check payments or visiting us in person. Electronic Check payment (which is considered ACH – Automated Clearing House) and credit cards are accepted online. As has always been the case, there is no fee for using an ACH payment method - please first confirm, though, that you have sufficient funds in your bank account prior to the payment. As a reminder, when using a debit or credit card, a 2.85% service fee (minimum $3 fee) is assessed (more information here). For assistance, please visit, Answer ID 4149.

Regarding payments that are due on April 10, they are still due; however, we will be waiving service charges on late payments. If you’re on a payment plan and need your automatic payment stopped, please let us know and we will work with you. We will address May 10 payments and service charges at a later time. 


  • CAPS will be 95% online in Fall 2020 except for STEM and Writing/Language supports which are available by appointment only
  • There are no CAPS Satellite locations planned for Fall 2020 (the ethnic centers, satellite coffee etc.)


  • All CAPS tutors who are in-person at Zimmerman Library will be training on social distancing and cleaning procedures for their safety and the safety of students using their services

  • CAPS Learning Strategies (LS) will offer both synchronous Zoom workshops (scheduled by emailing lscaps@unm.eduand recorded workshops

  • CAPS received extra funding for Online Learning Assistants (OLAs) in Fall 2020.  These students are tutors that are embedded into Fall courses and work to build community in individual UNM coursework.

Career Services  

All career development appointments will be conducted online through email at  Career Services will NOT be holding regular walk-in appointments until further notice. Please contact the front desk at 505-277-2531 for scheduling options.    

Children's Campus  

The Children’s Campus will be closed for families through April 5.  The Children’s Campus Management Team will continue to be available remotely and can be contacted via email at 

College Assistance Migrant Program  

CAMP is not conducting any in-person meetings at this time.  Program staff is working remotely Monday through Friday from 9 a.m. to 4 p.m.  Call 505-340-4856 with any questions.  

College Enrichment and Outreach Programs  

CEOP includes:  College Prep Programs, Educational Opportunity Center, McNair/Research Opportunity Program, New Student Orientation, Student Support Services, and Upward Bound.  CEOP staff are working remotely Monday through Friday 9 a.m. to 5 p.m. email or call 505-277-5321 for information.  

College Enrichment Program  

CEP staff is working remotely and will conduct hours through Skype and Zoom, Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-5321 or email with any questions.   

Community Engagement Center  

CEC staff is working remotely through Sunday, April 5. Staff will conduct Zoom office hours Monday through Friday from 10 a.m. to 2 p.m.  

Dean of Students Office  

Dean of Students Office staff will be working remotely and will be available by phone during normal business hours.  Call 505-277-3361.  

  • Short Term Loans (STLs) are still available to students through the DOS. These are being processed remotely.  To apply for an STL contact doso@unm.eduor call 505-277-3361 for instructions on how to complete the application remotely.  
  • Center for Financial Capability has limited services offered during this time. CFC is temporarily hosting drop in hours on zoom. To drop by  our digital office hours, visit Join Zoom Meeting 12:00 and 2:00 on Thursday afternoons.  Contact for more information or to schedule an appointment with our staff.  
  • National Student Exchange - Contact Greg Golden to schedule an appointment at ggolden1@unm.eduor call 505-277-3361. He is available remotely on skype and Zoom  
  • Disciplinary Record Checks - If you are an investigator or employer dropping off a record check clearance form, please email aetorrez@unm.eduwith a copy of the waiver, your business card, and the deadline for you to receive the response.  If you are a student seeking a record check for yourself, email with your request and the deadline for you to receive the response. You can reach Andria Torrez, Associate Conduct Officer, at and Kelly Davis, Student Conduct Officer, at   
  • Students of Concern - If this is an emergency, dial 911. To Report a student of concern or to file a CARE report visit or contact Lydia Wolberg at 
  • Code of Conduct - Please contact 505-277-3361 or contact our conduct staff Andria Torrez and Kelly Davis for issues or concerns pertaining to the Code of Conduct. 

El Centro de la Raza  

El Centro de la Raza staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-5020 or email  

Financial Aid

Staff in the Division of Enrollment Management are working and available to be of assistance. Although no in-person services are being offered, personnel and services are available online through live chat (Monday-Friday, 8:00 a.m. – 5:00 p.m. MDT). We also encourage you to utilize our online forms and document upload options.

Graduate Studies  

Graduate Studies will be open remotely. Please contact staff by emailPlease visit: for more specific graduate information. 

Graduate Resource Center

The Graduate Resource Center is offering remote services; please email

High School Equivalency Program  

Program staff is available by telephone Monday through Friday from 9 a.m. to 4 p.m.  Call 505-235-3316 with any questions.  


Housing and Meal Plan adjustments/refunds being given to students as a result of the measures taken by the University for the COVID-19 pandemic are expected to be processed by Resident Life and Student Housing (RLSH) and LoboCard Office, respectively, by the end of the week ending April 3. As adjustments/refunds post to student accounts, they will be applied to any existing balances first, thereby reducing any balance owed by the student, with any remaining amount being refunded to the student as either a direct deposit or check refund. If a balance does not exist on the student account, then the full adjustment/refund processed by those offices will be refunded to the student in full.

Any student that lived with UNM Main Campus Housing and checked out by March 24th will receive an automatic refund for housing and meal plan, if they had one.  This is prorated as of that date.  They will hit the bursars charge by the end of the week.  If they made arrangements to stay longer or something like that - for instance maybe they leave this week - then it will be prorated to when they move, and still will be automatic.  

If they lived at Casas which is an ACC property - since that was more a monthly rent type situation - they just won’t be charged rent anymore based on when they moved out.  

If they lived in Rainforest - we are also offering the same as UNM Main Campus - but it may be prorated based on when they move - but it will then also be automatic.

Lobo Village is similar to Casas since it is opened by ACC.

More Info: 

Johnson Gym  

Restricted Access beginning Thursday, March 19.  Only authorized UNM employees, who need to work within to continue operations online, will have access to Johnson Center 


There are Librarians are available and may help you access research materials.  Students may chat with a Librarian by visiting 

Lobo Food Pantry  

The Lobo Food Pantry is ONLY hosting drive-up or walk-up services for students.  Drive-up and walk-up services are being offered every Monday from 1:30 to 3:30 p.m., and every Thursday from 10:30 a.m. to 12:30 p.m.  Students can pick up pre-made bags or boxes of groceries at the loading dock on the Northeast corner of the Student Advising and Enrichment Center (the same building where the campus pantry is housed).  

LoboRESPECT Advocacy Center  

LARC staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-2911 or email with any questions.  

Mentoring Institute  

Staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-1330 or email  Also available through Zoom and Skype.   

UNM Online

UNM offers courses and degrees online. Connect with UNM Online for more information.; Email:; Call: 505-277-8128.

Parking refunds 

Residence Life / Student Housing  

All residents living on main campus in Alvarado, Coronado, Hokona, Laguna/DeVargas, Redondo Village Apartments, Santa Clara, SRC Apartments, and Casas del Rio should make plans to move off campus by Tuesday, March 24.  For additional information, visit Residence Life / Student Housing 


Staff in the Division of Enrollment Management are working and available to be of assistance. Although no in-person services are being offered, personnel and services are available online through live chat (Monday-Friday, 8:00 a.m. – 5:00 p.m. MDT). We also encourage you to utilize our online forms and document upload options.  

Student Activities Center  

SAC staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-4706 or email with any questions.   

Student Government Accounting Office  

SGAO staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-7888 or email with any questions.  

Student Health and Counseling  

SHAC counseling and medical is converting all in-person visits to teletherapy appointments, when possible.  Call 505-277-3136 to schedule an appointment. If you are an established patient with a SHAC provider, you can message your provider through your UNM Health Portal to request assistance.  SHAC is NOT a testing site for the Coronavirus.     

Student Union Building   

Restricted Access.  Only authorized UNM employees, who need to work within to continue operations online, will have access to the SUB.   

Veterans Military Resource Center  

Staff is working remotely Monday through Friday, from 8 am to 5 pm.  Contact the VMRC via email at (preferred) or call at 505-277-3181.  

Women's Resource Center  

WRC staff is working remotely Monday through Friday from 8 a.m. to 5 p.m.  Call 505-277-3716 or email with any questions.  

Community Resources

Albuquerque Mutual Aid

ABQ Mutual Aid is a coalition of local organizations and individuals working to protect our at-risk community members during the COVID-19 outbreak in New Mexico. 

City of Albuquerque

Information and Resources Related to COVID-19

Federal Tax Payment Deadline Extended to July 15 

Income tax payment deadlines for individual returns, with a due date of April 15, are being automatically extended until July 15. This payment relief applies to all individual returns, including self-employed individuals, and all entities other than C-Corporations, such as trusts or estates. Taxpayers do not need to file any additional forms or call the IRS to qualify for this relief. 

PNM Temporarily Suspending Disconnections 

PNM is temporarily suspending disconnections for non-payment due to COVID-19.

State Extends Eligibility for Unemployment Insurance Benefits

The State of New Mexico has extended eligibility for unemployment insurance benefits to workers affected by COVID-19.  This includes support for reduced hours or temporary layoffs. This allows employees at business that close temporarily to access benefits without having to search for a new position while they wait for their employers to restart operations.  Therefore, under this emergency provision, the "search for work" requirement has been waived for up to 4 weeks. Please visit this website to learn more.

Rent resources

According to Mayor Tim Keller’s office, the city’s Health and Social Service Centers distribute money to people who cannot pay their rent. Donations – made via checks written to FCS Health and Social Services can be mailed to any of the following locations:

-Alamosa Health & Social Service Center, 6900 Gonzales SW, Albuquerque, NM 87121
-Los Griegos Health & Social Service Center, 1231 Candelaria NW, Albuquerque, NM 87107
-John Marshall Health & Social Service Center, 1500 Walter SE, Albuquerque, NM 87102

-East Central Health & Social Service Center, 7525 Zuni SE, Albuquerque, NM 87108 

Resources for Undocumented Communities - I Need Assistance

Governor Michelle Lujan Grisham has declared a state of public health emergency in New Mexico as a result of the novel coronavirus disease (also known as COVID-19). In the midst of this unprecedented public health crisis, the negative impact to the economy has caused many individuals and families to suffer severe financial difficulties. The state and private companies have taken measures to mitigate financial hardship and the state is diligently working to identify additional sources of relief and to advocate for a full measure of federal support. 

Mental Health Resources  

If you or a loved one needs mental health resources during this trying time, we recommend reaching out to the following organizations:   

Suicide Prevention Lifeline: 1-800-273-8255  

Suicide Prevention Lifeline (Spanish): 1-888-628-9454  

Suicide Prevention Lifeline (Deaf, Hard of Hearing, Hearing Loss): 1- 800-799-4889  

Suicide Prevention Lifeline Chat  

Crisis Text Line: Text 741741  

Trans Lifeline: 877-565-8860  

Trevor Lifeline (for LGBTQ youth): 1-866-488-7386  

Trevor Text: Text START to 678678  

Veterans and Service Members Crisis Line: 1-800-273-8255, Press 1  

Veterans and Service Members Text Line: Text to 838255  

Disaster Distress Helpline: 1-800-985-5990  

Substance Abuse and Mental Health Services Administration (SAMHSA)’s National Helpline: 1-800-662-HELP (4357) -- available 24/7 in English and Spanish.  

National Sexual Assault Hotline - 800-656-HOPE (4673)  

The National Domestic Violence Hotline - 1-800-799-7233  

The National Alliance on Mental Illness (NAMI) Crisis Text Line - Text NAMI to 741741  

Depression and Bipolar Support Alliance (DBSA) - online support groups   

The American Association of Suicidology’s directory of accredited crisis centers across the country  

CDC - COVID-19: Manage Anxiety and Stress  

Substance Abuse Mental Health Services Administration (SAMHSA)’s Tips For Social Distancing, Quarantine, And Isolation During An Infectious Disease Outbreak  

Mental Health America - Mental Health and COVID-19 – Information and Resources